When Sara Ramirez started as an interpreter for Monterey, California-based LanguageLine Solutions, in October 2020, she saw it as “a regular company.” She worked part-time as a Spanish-language interpreter from her home in El Paso, Texas, translating by phone for clients that included the Federal Emergency Management Agency, banks and hospitals. If she encountered a problem…
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Even before its deployment of AI management software in 2025, LanguageLine faced scrutiny for its treatment of employees. In 2015, an investigation by the U.S. Department of Labor found that the company owed interpreters $1.47 million after failing to properly pay overtime and prevailing wage rates. And last year, the company settled a class action lawsuit for $3.725 million…
