People are losing purchased music and games, as well as emails and photographs from loved ones, without compensation.

Between 2016 and 2025, Michelle Shoemaker spent more than $1,000 on songs and games for her tablet — a rudimentary, prison-approved device she purchased from JPay, a subsidiary of the massive prison communications company Aventiv. Her tablet also held hundreds of emails and photographs, including treasured photos and messages from her deceased father, daughter, and mother. One email contained the…

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