The delays in service are largely the result of staff firings, coupled with little training for transferred staff.

A new report details multiple issues within the Social Security Administration (SSA) over the past year, including long delays for service to millions of beneficiaries, due primarily to changes and “reforms” imposed by the Trump administration in 2025. Social Security beneficiaries have faced backlogs and delays for years as the result of underfunding and other political obstacles.

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